Det er satme dumt af GameStop, for hvis de i deres ordrebekræftelse ikke har varslet mulige prisstigninger, så er dette ulovligt. De skal sælge produktet til den pris som det er bestilt til, så glæder mig da til at høre lidt mere om sagen, og se hvad der sker ift. GameStop.
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Hello, I'm living in Copenhagen and I have the same problem! I don't know what to do but I will not accept the new price or the refund. Do you know where can I find more people with the same problem? If we want to keep our price we should do something.
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#2 Take contact to Forbrug.dk, or forbrugerombudsmanden instead. Do it the official route.
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?#3 thanks https://www.forbrug.dk[...] "Netbutikken kan på deres hjemmeside tage et forbehold for, at købet først er bindende, hvis begge parter har accepteret det. På den måde kan netbutikken fange de forkerte priser, før handlen går helt igennem. Et sådant forbehold skal være taget klart og tydeligt, før aftalen bliver indgået. " Using the translator... I think that is nothing to do because we accept the conditions... points 7 and 11 https://www.gamestop.dk[...]
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#4 but you both already accepted the terms and the price. You did it when you made the purchase and they did accepted it when you received the order confirmation.
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#5 Yes but the contract says something about the prices could change. Thing that in my opinion could not be legal, but... I'm not a lawyer and I don't have more than those links.
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They should have sent an order summary telling that it's only an overview the item(s), not an order confirmation which is binding. #6 can i see the order confirmation? black out personal information.
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Sidst redigeret 28-09-2017 20:49

Jeg bestilte min snes på gamestops hjemmeside den 30. Juni til 1199. (Jeg har ikke set den billigere derinde, men har læst et par steder at den var blevet set derinde til 799, så håbede lidt at prisen blev sat til det ved udgivelse. ) Kan ikke se nogen skrivelse omkring en eventuel ændring af pris i min ordrebekræftelse.
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#7 of course ?https://imgur.com[...]
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#7 fixing #9 ups https://ibb.co[...]
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#10 Well it's an actual confirmation from what i can see, and not a summary. That might be enough to bite them in the ass if you present it for forbrugerombudsmanden.
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Sadly if I recall, back when they had the Super Nintendo Mini for that price, it literally said in the product text that the price was subject to change depending on what happened further on, as this was a very early order. If GameStop can document that the product site did indeed state that, even if written rather off to the side, they are completely within the bounds of the law.
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#12 Det lyder da mystisk at de kan tage forbehold for prisændringer i beskrivelsen af en vare. En ordrebekræftelse burde da være bindende, hvis der ikke i den står at der tages nogle konkrete forbehold ved ordren.
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#12 No, I'm chating with forbrugerhotlinen and they have said: "The shop will in some cases have the ability to change the price, but only in cases, where it is clear, that the given price is an error. What classifies as a clear price error will be a question of the circumstances in the specific case"
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#13 Gad vide om det er andre forbehold når det er en forudbestilling der så gælder?
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#15 Du har muligvis ret, selvom jeg tvivler.
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Somebody ask to forbrug here: https://www.forbrug.dk[...] Maybe we can try to move this: https://twitter.com[...] Talking? forbrugerhotlinen they answer: The shop will in some cases have the ability to change the price, but only in cases, where it is clear, that the given price is an error. What classifies as a clear price error will be a question of the circumstances in the specific case I will have to evaluate the specific case to tell you specifically if that classifies as a clear price error, and I can only tell you the general rules You can contact the store and try to figure out a solution. You can also try to contact "Center for Klageløsning", where you can start a complaint. However there we have a price limit, which means that the item must have a price above 1000 kroner. Therefore it will probably be necessary to evaluate, if we are able to take your case I would recommend that you talk to the store again and try to find a solution. If you cannot find a solution, you can go to our website forbrug.dk and start a complaint.
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GameStop er bukket under og alle der har en ordrebekræftelses på 799kr får den til den pris. Det er Hovedkontoret der har taget beslutningen og der er sendt en mail ud til alle butikker med navne på dem der har ret til købe til 799kr. Der har været samme problem i Norge og Sverige og her kan alle med en gyldig ordrebekræftelse ligeledes købe til den pris der står derpå. Jeg har selv hentet min konsol og har kun betalt de 799kr
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#18 Yes! I have received a call from Gamestop, again, saying that they will keep the price!
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As as a sales associate, I can tell you this: 1. The danish and other GameStop stores has nothing to with the prices, since it's the official GameStop headquarters is in Ireland. If the production change the price, GameStop has to follow these changes. Yes it's tiring, when the customer isn't aware of the possible changes, but that is why in the shops, the employees make sure to present the 'end' price as a unsure price to begin with. If a customer is not happy with the final price at release, they can get the deposit back if chosen. (This does not imply the website - only the physical stores) 2. As someone earlier in this debate has provided, the GameStop website provides the information about the awareness of price changes. That is why I myself don't really buy anything from the GameStop website. ( especially when we were talking about unreleased products) I find it much more sufficient to go to the physical store, since stores provides jobs for job searching individuals with the right experience. I hope my answer doesn't cause any uproar. I wish you all a very pleasant day.
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Just to be absolutely clear.... NO terms and conditions can overrule the danish consumer laws. If a webshops terms and conditions state that you only have 7 days of return rights, and you accept these terms before buying, you still have 14 days. They cannot overrule the minimum rights for consumers, no matter what the write.
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Nu uden signatur :O
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Sidst redigeret 05-12-2017 20:57

#21 har du skrevet en anonym kommentar og så logget ind og fulgt op på den? :P
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Er det en bekræftelse på ordre eller ordrebekræftelse du har fået? De 2 ting har ikke noget med hinanden at gøre og hvor sidstnævnte kun er bindende ligeledes hvis der sendt faktura.
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