10. Right of Withdrawal
Every consumer, as defined under Sect. 13 BGB, enjoys a right of withdrawal. Consumer means every natural person who enters into a legal transaction for private reasons and not in the exercise of their trade, business or freelance profession.The right of withdrawal shall not apply to contracts for the acquisition of admission tickets in connection with leisure activities for which a specific date or period of time is provided. This means that no two-week’s right of withdrawal and return exists.Please note that the following right of withdrawal only applies to online purchased annual passes and tickets that apply to no specific date.
10.1 Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from the present contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the date on which the contract was entered into.
To exercise your right of withdrawal you must inform us (Heide-Park Soltau GmbH, Heide Park 1, 29614 Soltau, Service-Telefon: 01806 / 919101 (0,20€/call, via mobile max. 0,60€/Anruf), Service-Fax: 01805 / 545801 (0,14 €/min.; via mobile max. 0,42 €/min.), [email protected]) by means of an unequivocal declaration (e.g. letter sent by post, fax, or e-mail) of your decision to withdraw from the present contract. You may use the attached model withdrawal form, which, however, is not obligatory.
To meet the withdrawal deadline it is sufficient for you to send your declaration of the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event than you withdraw from the present contract, we shall reimburse all payments we received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we received your declaration of withdrawal from the present Contract. We shall use the same means of payment for reimbursement as you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will incur no fees as a result of such reimbursement.
In the case that you demanded commencement of services during the withdrawal period you shall pay us a reasonable amount that shall be the equivalent of the portion of services already performed by the date on which you inform us of your withdrawal from the present Contract in proportion to the total scope of services provided for in the Contract.
10.2. Withdrawal form
Model withdrawal form
To Heide-Park Soltau GmbH, Heide Park 1, 29614 Soltau, Service-Fax: 01805 / 545801 (0,14 €/min.; via mobile max. 0,42 €/min),
[email protected]/
We (*) herewith withdraw from the contract I/we (*) concluded in relation to the purchase of the following goods (*)/the provision of the following service
(*)ordered on (*)/
received on
(*)name of the consumer(s)
address of the consumer(s)
signature of the consumer(s) (only in the case of a declaration on paper)
date
(*)delete as appropriate
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Sidst redigeret 22-07-2018 07:47